FAQ

Why can't I choose from any shipping option to complete my checkout?

International customers outside of the EU have an order weight limit of 2kg (about 5 single LPs or 3 double LPs). Due to an unreasonable price jump from our courier in rates for packages over 2kg, it is far cheaper to checkout with multiple orders, each under 2kg. 

I don't like the item. Can I return it for a refund or exchange?

Of course you can! We will refund your purchase with no questions asked if...

1. The goods are returned to us within 30 days of you having received them.

2. We receive the goods back in exactly the same condition they were when they were shipped.

Please include the original packing slip or your order number when sending anything back, as well as a short note detailing whether you would like a refund or a replacement. The latter is subject to availability so we recommend checking whether the desired exchange item is in stock before initiating a return.

Shipping and handling expenses will be applied to the re-shipment. Shipping will not be refunded for returned items.

Please send your return to:

City Slang GmbH

Urbanstraße 70A, 10967 Berlin

10967 Berlin

Germany

 

How soon will my order ship and how long will it be before I receive it?

We usually ship on the day your order is received or on the following day. If your order contains a pre-order item, the whole order will ship on the day the pre-ordered item becomes available.

***During times of COVID restrictions in the post, expect delays up to twice as long as the following usual delivery times.

***U.S. orders are experience regular delays of up to 8 weeks

Approximate delivery times:
Within Germany: 1-3 business days (most orders arrive already the following day)
Within the EU: 3-15 business days (most orders arrive in 5-7 days)
Elsewhere: 5-25 business days (most orders arrive within 10 days)

  

Is there a tracking number for my order?

We usually ship with standard post to keep the rates affordable. That means there's no tracking available.

In the rare event that we are informed of any complications with delivery, or your package has been returned to sender, we will contact you and issue a replacement or refund.

 

I haven't received my order!

Unfortunately, even the fine, qualified postal system loses a package now and again. If your stuff does not arrive at your door within the delivery times listed above, please get in touch via our contact form. Please keep in mind that during the times of ongoing and unprecedented complications related to the COVID-19 pandemic, shipping times are extremely unpredictable and often taking up to 2 or 3 times longer than usual. Orders to the United States are currently taking up to 8 weeks for delivery. We thank you kindly for your patience during these times.  

 

What payment methods can I use?

We currently accept payment via credit card and Paypal. If you happen to live/be in Germany around the Berlin area, you can also swing by and pay in cash. Please notice however that we're not a retail store and don't have regular opening hours. So please get in touch before you plan to come here.

 

Will my pre-order arrive on release day?

We do everything in our power to ensure that you will. However, with pre-orders, we are reliant on external suppliers and manufacturers sending all the stock to us in time. Rest assured though that as soon as we have items here, we will be working on shipping them out as fast as we can. Our aim is to ship them prior to release day so that you will have that record in your hands on the day it comes out. Also, just be aware that if you include other items together with pre-order we will ship everything together when the pre-order is ready. 

 

Any other questions?

Feel free to get in touch.